Privacy policy

Last updated: August 2026

Tarino Support Pty Ltd (Tarino, we, us) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store personal information when you use our website or engage our recruitment services.

1. Personal information we collect

From website users and clients

We may collect:

  • Name, email address, and phone number
  • Business name and role
  • Enquiry details
  • Website usage data (e.g. IP address, browser type, pages visited)
  • From candidates

If you apply for a role or participate in our recruitment process, we may collect:

  • Name and contact details
  • CV/resume, work history, and qualifications
  • Interview notes, video recordings, and assessment results
  • Referee details (where provided)
  • Any other information voluntarily submitted during recruitment

2. How we collect personal information

We collect personal information when you:

  • Submit a form on our website
  • Contact us via phone, email, or messaging
  • Apply for a role or participate in recruitment activities
  • Browse our website (some data collected automatically via cookies and analytics)

3. How we use personal information

We use personal information to:

  • Deliver recruitment and talent sourcing services
  • Communicate with clients, candidates, and website users
  • Manage enquiries and service delivery
  • Assess candidate suitability and produce shortlists
  • Improve our services and website
  • Meet legal and regulatory obligations

If you apply for a role or participate in our recruitment process, you acknowledge that your personal information may be reviewed, assessed, and shared with prospective employers for recruitment and hiring purposes.

4. Automated decision-making

As part of our recruitment process, we use software tools to help assess candidates, including skills, communication, and attention-to-detail assessments, and video screening. These tools use personal information such as your responses, work history, and assessment results to help our team evaluate suitability and prepare shortlists. They support human decision-making and do not make final decisions on their own. A member of our team always reviews results before any candidate is presented to a client. If you would like to understand how an assessment was used in relation to you, contact us at hello@tarino.au.

5. Direct marketing

We may use your contact details to send you information about our services, updates, and offers. You can opt out at any time using the unsubscribe link in our emails or by contacting us at hello@tarino.au. We do not use candidate personal information collected during recruitment for unrelated marketing.

6. Disclosure of personal information

We may disclose personal information to:

  • Clients or prospective employers (for recruitment and hiring decisions)
  • Contractors and service providers who assist with delivery of our services (e.g. screening platforms, applicant tracking systems)
  • Professional advisers (e.g. accountants, legal advisers)
  • Government authorities where required by law
  • A purchaser or successor in the event of a business sale or restructure

We do not sell personal information.

7. Overseas disclosure

Tarino is an offshore recruitment business. We may disclose personal information to recipients located outside Australia, including in the Philippines, as part of our sourcing, screening, and candidate presentation process.

By providing your personal information, you consent to this overseas disclosure. Overseas recipients may not be subject to Australian privacy law. We take reasonable steps to ensure overseas recipients handle personal information consistently with this policy.

8. Cookies and analytics

We use cookies and similar technologies to understand how our website is used and to improve performance and user experience. You can disable cookies in your browser settings, though some parts of the website may not function as intended if you do.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

10. Retention

We retain personal information only for as long as reasonably necessary to provide our services and meet legal requirements. When no longer required, we take reasonable steps to destroy or de-identify it.

11. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us directly. We may need to verify your identity before responding.

12. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can make a complaint by contacting us at hello@tarino.au. We will acknowledge your complaint and aim to respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. Any changes will be published on our website and take effect immediately.

14. Contact

Tarino Support Pty Ltd

  • Email: hello@tarino.au
  • Address: 3/333 Kent St, Sydney NSW 2000
  • ABN: 56 692 962 351