Outsourced IT support with a technician you hire

What you get when you outsource IT support, from ticket to close

In many accounting and law firms, IT falls to a partner who is good with computers, or to an MSP queue where every small request waits its turn. A dedicated technician gives your staff a helpdesk that knows them, and handles each ticket end to end:

• Intake: log, categorise and prioritise tickets from staff in HaloPSA, ConnectWise or your helpdesk.
• Fix: troubleshoot user, device and application issues remotely, including practice software, printers, VPN and remote access.
• Admin: manage Microsoft 365 mailboxes, licences, shared drives and Teams, and set up new starters and approved offboarding.
• Close and prevent: document each step, write knowledge articles for recurring issues, and monitor backups, patching and security alerts.

Support for practice software such as Xero Practice Manager in accounting firms or LEAP in law firms can be part of the brief.

What stays with you onshore

• Security decisions, admin-level access and approval of sensitive changes
• Hands-on hardware work in the office
• Vendor contracts and infrastructure projects, often with your MSP

How we test IT support technicians

Compare that with the typical IT outsourcing Philippines providers sell: a shared helpdesk where whoever is free picks up your ticket. We recruit one technician for your firm. Each search typically starts with 1,000+ candidates from job advertising, direct headhunting and referrals through vetted local networks. Of that starting pool, about 40% pass CV and quality screening, 20% the video screen, 10% the practical assessment and 5% the structured interview. Around 2% reach finalist review, and you receive a shortlist of 3–4, usually within about 2 weeks.

The practical assessment could include a troubleshooting scenario, such as a staff member who cannot reach shared files from home, with a written ticket handover for an engineer. When you interview, ask a finalist to explain a recent fix to you as if you were a non-technical partner. Look for a methodical approach, sensible security habits and notes someone else could act on immediately.

What a managed agency charges for a technician

With a managed agency, your firm pays a fee every month on top of the technician’s salary, for as long as they support you. Staff Domain, for example, publishes $1,099 per person per month, about $13,188 a year, plus $1,200 per hire (checked October 2026). Over four years that is about $53,952 in fees.

With Tarino you pay a one-time fee, and your technician keeps their full salary because your firm pays them directly. Compare agency fees with a one-time fee, or calculate the markup on a technician salary.

Setting up access before day one

Create the technician’s named accounts, MFA and permission groups before they start, and agree with your MSP which tickets they keep. Plan cover around the Philippines public holidays for 2026 so staff are not left without support. Firms that hire IT support often add an executive assistant or a legal assistant next. A technician who stays learns every quirk of your setup; more than 95% of Tarino placements are still in the role at 6 months. Read how the hiring process works.